FAQs


How much should I send in?

This depends on how much you’d like in return. If you order a Starter Swap, you’ll get three items in return, and we ask that you send us three items of your unwanted clothes. For a 1kg Swap, please send us 1kg of clothes. For a 2kg Swap, please send us 2kg of clothes. If you send us less (for example 1.5kg) we will send you less back (for example we’d send you 1.5kg back.) For a Quick Swap, you’ll get five items in return, and we ask that you send us five items.

 

What should I send in?

We accept all clothes and accessories as long as they are in a good, wearable condition. We do not accept knickers or underpants. If an item is in such bad condition that we are unable to send it to other swappers, we will not accept this as part of your swap and therefore we will send you less in return, but we’ll always get in touch to chat about this with you. If you are unsure about the items you’re sending in, feel free to email us with photos.

 

What clothes will I get sent?

That’s up to you! After checkout on our ‘Bespoke Swaps’ you’ll be sent a style form asking for more info about your style and size preferences and we will handpick clothes which we think will suit you. If you don’t really like the surprise element of this, then you can pick a bundle for yourself with our Quick Swaps or you can claim available items on our Instagram (@bigsisterswap) where we regularly post photos of our favourite pieces.

 

Where do I send the clothes?

You’ll be sent our address when you order a Swap.

 

How should I send the clothes in?

With whichever postal method you prefer. You pay for the clothes to get to us, so this part of the Swap is up to you! Just make sure the clothes are well wrapped, with your name and address clearly identifiable. Don’t worry about what packaging you use- we reuse all packaging so it won’t be wasted!

 

What is the returns policy?

You can send anything back to us within two weeks of you receiving your Swap. Although you do have to pay to get the clothes back to us, we will not charge you extra, and we will pay to get the replacement clothes back to you.

 

If you don’t see your question listed here, feel free to drop us an email:

bigsisterswap@gmail.com