Subscription

We currently offer a subscription option on our 2kg Swaps. You can pay quarterly or annually and receive a 2kg Swap every 3 months for even cheaper! 

Getting your first swap as a subscriber: 

Check out either an annual or quarterly 2kg option. For the annual option, you will be charged for the entire year upfront, and for the quarterly option you will be charged every 3 months.

You'll then receive your Next Steps email with a link to a style form and postage link. Fill out your style form and send us your unwanted clothes! As soon as we receive them, your stylist will begin working on their selection and we'll aim to send you photos within a week of receiving your clothes. Please note: if there's a reason we can't fulfil your requests with a week, we'll keep you updated as much as possible over email. 

You'll be able to feedback any changes to your stylist and we'll then send out our final selection for you. 

Getting your next swap: 

For the annual option, you can use the same order number throughout and kick off your next swaps whenever you'd like! You can use the same style form each time or you can complete a new one each time - entirely up to you! To send us your unwanted clothes and start the process of your next swap, click on the same postage label link from your original email. 

For the quarterly option, you'll be sent your next order number every 3 months, and you can then click on the postage link from your original email to send us your unwanted clothes and start the process of your next swap! You can use the same style form each time or you can complete a new one each time - entirely up to you! 

Pausing or cancelling: 

Please drop us an email if you'd like to cancel or modify your subscription and we'll be more than happy to help. We can also help if you'd like to receive a swap more frequently. 

Subscriber Discount Codes: 

Another perk of being a subscriber is that we'll send you unlimited discount codes to purchase a 2kg Swap for £45! You'll be able to share this with family and friends, and you can also use it to purchase additional swaps if 4 swaps a year isn't enough! You should get this email shortly after subscribing, but please let us know if it doesn't come through. 

Subscriptions are new to Big Sister Swap so we really appreciate your patience whilst we work on improving this element of our service as much as possible!